Flexible Home Support Services

Short-term support to help you at home after being discharged from hospital.
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Post-hospital help as you wait for your Home Care Package

Flexible Home Support Services helps keep you safe and well, in your own home, after you have been discharged from hospital.

Available only in New South Wales, the program is designed to provide much-needed support while you wait in the queue for your Home Care Package funding to arrive.

Support as you settle back at home

Personal care

From showering to stoma care, we'll help you maintain your health and hygiene as you transition back home.

Domestic assistance

Stay on top of the cooking, cleaning, laundry and general housework with our personalised support.


We'll provide flexible transport services so you don't have to worry about missing your appointments.

Social support

Whether it's a cup of tea, a social outing or a check-in phone call, we can help you stay connected.

Medication prompting

If you need a daily reminder to take your prescribed medication, our home care workers can assist.


We can step in to provide care services if your loved one or primary carer needs to take a break.

Contact us to see how LiveBetter can help

1800 580 580

Who are Flexible Home Support Services for?

Flexible Home Support Services is a post-hospital discharge program for people who have completed the My Aged Care assessment process, been approved for a Home Care Package and are still on the waiting list.

The aim of the program is to provide short-term home support for those who are at significant risk – for example, those who are unable to access support through the Commonwealth Home Support Programme and face readmission to hospital or homelessness.

Referrals for Flexible Home Support Services are made by the Aged Care Assessment Team (ACAT).

How long does the service last?

All programs under this service provide a minimum of 6 weeks’ of care, with individual timeframes dependent on each person’s circumstance. The program ends when your Home Care Package is allocated and services are put in place.

How much does the service cost?

Flexible Home Support Services is funded by the Western NSW Local Health District. There are no customer contributions for your care.

What is included in the service?

To help keep you safe and well at home, the program provides services that are equivalent to your approved Home Care Package level of care.

If you choose LiveBetter as your provider, one of our case managers will work with you to organise the supports that you need. Your services can be delivered by our team, or by external providers where applicable.

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