Change is Coming to Aged Care
Support at Home Program
The reform has been prompted by the recommendations from the Royal Commission into Aged Care Quality and Safety and aims to deliver a more timely, efficient, responsive and financially sustainable aged care system.
As of July 2027, older Australians will be able to access all their in-home aged care services and support from a single program – Support at Home.
The new program will:
- improve access to services,
- better align services to individual needs,
- reduce administration costs, and,
- simplify the entire process (from assessment, right through to care management).
At LiveBetter, we’ve been preparing for these changes for some time, and look forward to the benefits this new approach will bring older Australians.
Why are the changes happening?
Currently, in-home aged care services are delivered by several programs, each having different approaches to assessment, eligibility, service provision, funding, and fees. While these programs offer meaningful care and support, the system can be complicated and confusing to navigate.
The new Support at Home program will improve and streamline in-home aged care services, making it easier for older Australians to access the services they need to continue to live independently at home.
What will happen?
Changes to in-home aged care mean that:
- From July 2025, both the Home Care Package and Short-Term Restorative Care programs will transition into the Support at Home program.
- From July 2027, the Commonwealth Home Support Programme will transition into the Support at Home program.
Please note, if you already receive aged care services, you will continue to receive the level of care you need.
What will happen to LiveBetter Home Care Services?
LiveBetter will continue to deliver high-quality home care services. We are preparing for the changes and will ensure our customers remain informed and up to date.
If you have any questions about our services or what they will look like in the future, feel free to call us on 1800 580 580.
Have a question about the reforms?
If you have questions about the Support at Home program, you can email the Department of Health and Aged Care at sah.implementation@health.gov.au.
Have Your Say!
To get involved with the in-home aged care consultations, visit the Ageing and Aged Care Engagement Hub where you can also register for the aged care sector newsletter.
Further information
- For regular updates on the aged care reforms as well as other LiveBetter news, scroll to the bottom of the page to subscribe to our BetterBites newsletter.
- Visit https://www.health.gov.au/our-work/support-at-home
- Download Support at Home – Frequently Asked Questions
