Change is Coming to Aged Care

The Australian government is in the process of implementing a major reform across in-home aged care, called ‘Support at Home’. We’ve gathered the key information to help you stay up to date on this new streamlined system of care.

The new program will:

  1. improve access to services,
  2. better align services to individual needs,
  3. reduce administration costs, and,
  4. simplify the entire process (from assessment, right through to care management).

At LiveBetter, we’ve been preparing for these changes for some time, and look forward to the benefits this new approach will bring older Australians.

Why are the changes happening?

Currently, in-home aged care services are delivered by several programs, each having different approaches to assessment, eligibility, service provision, funding, and fees. While these programs offer meaningful care and support, the system can be complicated and confusing to navigate.

The new Support at Home program will improve and streamline in-home aged care services, making it easier for older Australians to access the services they need to continue to live independently at home.

What will happen?

Changes to in-home aged care mean that:

Please note, if you already receive aged care services, you will continue to receive the level of care you need.

What will happen to LiveBetter Home Care Services?

LiveBetter will continue to deliver high-quality home care services. We are preparing for the changes and will ensure our customers remain informed and up to date.

If you have any questions about our services or what they will look like in the future, feel free to call us on 1800 580 580.

Have a question about the reforms?

If you have questions about the Support at Home program, you can email the Department of Health and Aged Care at

Have Your Say!

To get involved with the in-home aged care consultations, visit the Ageing and Aged Care Engagement Hub where you can also register for the aged care sector newsletter.

Further information

Aged Care enquiry
 - Complete the form and we'll call you back!
NDIS & Disability enquiry
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Other Services enquiry
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