Carer Gateway

Carer Gateway helps unpaid carers of all ages, from children as young as 7 to adults and retirees. Whatever your circumstances, we're here to support you and the person you're caring for.

Sometimes you need a little care too

Are you one of Australia's 2.7 million unpaid carers?

Carer Gateway aims to make your life a bit easier, with free access to practical advice and support for carers.

At LiveBetter, we're so pleased to be your local Carer Gateway provider in regional New South Wales.

Popular supports for carers

Help and advice

We can take the stress out of trying to understand different systems that may seem confusing and overwhelming. We'll help you navigate systems and find information to get the right support.


As a carer, you probably put your own needs last. But taking time out for yourself is really important. We'll find ways to look after the person you care for, so you can have a break to look after yourself and recharge. Respite care can be for a short time (like a few hours each week) or for longer periods, including overnight.

Carer Support Groups

Caring can sometimes be isolating and connecting with other carers who understand can make a big difference. Carer Support Groups are an opportunity to share stories, advice and learn from each other in a safe space. Depending on what suits you, there are face-to-face and online opportunities.

Carer Coaching Services

Support to reflect on how things are going, how you’d like things to be, and steps to get there. You can meet with a trained carer coach to explore areas of your life where you’d like things to change, or you can access online self-guided coaching sessions via the Carer Gateway website.


If you’re feeling stressed, anxious, sad, or frustrated, a professional counsellor can talk to you about your worries and offer help. Carer Gateway offers in person and phone counselling services. By answering a couple of questions when you call, we can also provide information on services that best suit your needs.

Emergency Respite

If you become sick or injured and can’t continue to care for your loved one, Carer Gateway may be able to organise emergency respite services to take over while you recover. Call Carer Gateway to discuss your options and arrange emergency respite care.

How Carer Gateway works

Carer Gateway is a free service for carers.

You can access Carer Gateway for support, referrals, counselling, carer coaching, support to get and manage carer payments, tips on caring, tips on looking after yourself, planning for emergencies, planning for the future, carer information sessions, advice and information on long-term sustainable solutions for carers. It’s totally personalised support, based on your situation and needs.

LiveBetter provides Carer Gateway Services across South Eastern New South Wales, Western New South Wales and Murrumbidgee. We also work with our service delivery partners, The Benevolent Society and Mission Australia, in the South Eastern parts of New South Wales to make sure you’re supported.

If you’re interested, the process is easy:

  1. Visit the Carer Gateway website to see what services are available.
  2. Call 1800 422 737 to register (Mon – Fri, 8am – 5pm).
  3. Start accessing our support and services to assist you in your carer role.

We’re here, ready to support you

At LiveBetter, we have a proven track record in helping people in regional Australia live their best lives. We work with and support carers and the people they care for every day.

Our friendly and experienced staff are ready to take your call and listen to what your needs are.

It only takes 5 minutes to register to get help through our Carer Gateway services.

And, if you want, we can put you in touch with a Carer Support planner for a more detailed conversation. They can help you consider different areas of your life, your caring role and how you’re managing, and where else we may be able to support you. All conversations are confidential.

Carer Gateway is an Australian Government program providing free services and support for carers. Carer Gateway aims to provide the same level of support and services to all carers across Australia no matter where they live.

Support for young carers

Are you one of Australia’s 235,000 young carers?

You may not see yourself as a young carer, but if you are aged 25 or under and look after a loved one or friend with disability, medical condition, mental illness or who is frail due to age – then yes, you are a young carer.

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