After your assessment, you will find out if you’re eligible for government-funded services
If you have been assessed and are eligible for government-funded services, the next step is to find a provider.
If you would like assistance navigating the My Aged Care process please call our Customer Service Hub on 1800 580 580.
Aged Care Quality Standards
The Aged Care Quality Standards apply to all Australian Government subsidised aged care services. They clearly define what good aged care should look like and cover eight standards:
Source: Aged Care Quality and Safety Commission website agedcarequality.gov.au. The use of this image does not constitute an endorsement by the Aged Care Quality and Safety Commission.
Watch the video below to see what the new Quality Standards mean for you in practice
All consumers have the same rights, regardless of the type of Australian Government funded care and services they receive. Consumers rights under the ‘Charter of Aged Care Rights’ are:
I have the right to:
safe and high quality care and services;
be treated with dignity and respect;
have my identity, culture and diversity valued and supported;
live without abuse and neglect;
be informed about my care and services in a way I understand;
access all information about myself, including information about my rights, care and services;
have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;
have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
my independence;
be listened to and understood;
have a person of my choice, including an aged care advocate, support me or speak on my behalf;
complain free from reprisal, and to have my complaints dealt with fairly and promptly;
personal privacy and to have my personal information protected;
exercise my rights without it adversely affecting the way I am treated.
If you choose to receive services from LiveBetter we will give you a copy of the Charter signed by us and assist you to understand what it means. We will give you the opportunity to sign it too.
