Getting started - how to apply and get assessed

Choose your aged care service provider

Once you have received approval for aged care funding, it’s time to compare different aged care providers and choose who you would like to partner with.

If you have been approved for Commonwealth Home Support Programme (CHSP) funding, your assessor will work with you to develop a personalised support plan. They will also give you a referral code to pass on to your chosen care provider.

If you have been approved for Support at Home, your assessor will work with you to develop a personalised support plan and help you identify suitable home care services.

You’ll receive a letter outlining:

• Your eligibility for Support at Home
• Your funding level (from 1 to 8, depending on your needs)
• Any special supports you’re approved for (e.g., Assistive Technology or Home Modifications).

When your funding becomes available, you will receive your budget and can begin receiving services. You can work with your Support at Home provider to determine a service mix that best supports your needs within your allocated budget.

Waiting for your Support at Home funding

There may be a wait time before your funding can be allocated. If you need help sooner, please contact us. We can work with you to plan interim supports so you can get some help sooner.

While you are waiting for your funding to be allocated, there are some things you can do to prepare:

1. Check if you need to do an income assessment. If you have Support at Home funding, you may have to pay an income-tested contribution. To work out how much you need to pay, you will need to complete an income assessment. You can learn more about the income assessment on the My Aged Care website.
2. Talk to us. We are always here to support you. If you would like to partner with LiveBetter as your service provider, we recommend contacting us before you receive your allocation letter. We can discuss what your support could look like, services in your area, your care team and any costs involved.