Aged Care Standards and Rights
You deserve high quality, respectful care that helps you live life the way you choose. The Aged Care Quality and Safety Commission protects the safety, health, wellbeing and quality of life of Australians receiving aged care.
The Aged Care Quality Standards
The Aged Care Quality Standards are set out by the Aged Care Quality and Safety Commission to define what good care looks like.
The Standards came into effect on 1 July, 2019, and all government-funded aged care providers are required to comply with them.
The Commission assesses each provider's performance against the Standards. Organisations must regularly give evidence of their compliance to meet Australian Government requirements.
The Standards came into effect on 1 July, 2019, and all government-funded aged care providers are required to comply with them.
The Commission assesses each provider's performance against the Standards. Organisations must regularly give evidence of their compliance to meet Australian Government requirements.
The Aged Care Quality Standards
1. Consumer dignity and choice
What this means for you: I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.
2. Ongoing assessment and planning with consumers
What this means for you: I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.
3. Personal care and clinical care
What this means for you: I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.
4. Services and supports for daily living
What this means for you: I get the services and supports for daily living that are important for my health and wellbeing and that enable me to do the things I want to do.
5. Organisation's service environment
What this means for you: I feel I belong and I am safe and comfortable in the organisation's service environment.
6. Feedback and complaints
What this means for you: I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.
7. Human resources
What this means for you: I get quality care and services when I need them from people who are knowledgeable, capable and caring.
8. Organisational governance
What this means for you: I am confident the organisation is well run. I am a partner in improving the delivery of care and services.
Learn more about the Aged Care Quality Standards
The Aged Care Quality and Safety Commission's website has more information.
The Charter of Aged Care Rights
Everyone has the right to always be treated with dignity and respect. The Charter of Aged Care Rights describes your rights as a consumer of government-funded aged care in Australia, no matter what services you receive. They are listed for you below.
I have the right to:
- safe and high-quality care and services;
- be treated with dignity and respect;
- have my identity, culture and diversity valued and supported;
- live without abuse and neglect;
- be informed about my care and services in a way I understand;
- access all information about myself, including information about my rights, care and services;
- have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;
- have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
- my independence;
- be listened to and understood;
- have a person of my choice, including an aged care advocate, support me or speak on my behalf;
- complain free from reprisal, and to have my complaints dealt with fairly and promptly;
- personal privacy and to have my personal information protected;
- exercise my rights without it adversely affecting the way I am treated.
Learn more about the Charter of Aged Care Rights.
Partnering with LiveBetter
At LiveBetter, we believe care requires respect, honest communication and teamwork from everyone involved.
If you choose to partner with us for your care, we will give you a copy of the Charter of Aged Care Rights signed by us. You will have the opportunity to sign it too.
We'll also take the time to help you understand your rights under the Charter, and what it means in practice.
If you choose to partner with us for your care, we will give you a copy of the Charter of Aged Care Rights signed by us. You will have the opportunity to sign it too.
We'll also take the time to help you understand your rights under the Charter, and what it means in practice.
