Aged Care FAQs

My Aged Care is your starting point for accessing government-funded aged care services. It can help you:

- find out what types of aged care are available
- apply for an assessment to work out what services you are eligible for
- find service providers near you
- understand the costs involved in your care
- manage your services once you start receiving them

Yes, help with My Aged Care is always available. If you're not sure where to start, LiveBetter's aged care experts can guide you through the process.

Eligibility for aged care depends on your health, how you're managing at home and what supports you currently receive. You also need to be 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people) to qualify for government-funded aged care. To find out if you are eligible, you need to have an assessment with My Aged Care.

You have a few options. You can either call My Aged Care on 1800 200 422 to talk about your needs and see if you are eligible, or you can visit the My Aged Care website to apply online.

Yes. You can register a person of your choice as your registered supporter. This process can be as simple as contacting My Aged Care with your representative present the first time you call.

If you’re able to manage, but need support with a few tasks at home, you might be eligible for support through the Commonwealth Home Support Programme (CHSP).

If you need care and support services on an ongoing basis to help you live independently, the Support at Home program may be more suitable. This will provide a package of care and services and go beyond what the CHSP can provide.

You can check the progress of your My Aged Care application or assessment by logging into your My Aged Care Online Account using myGov. You can also call My Aged Care.

The cost of aged care services varies from person to person. It depends on the care you are eligible for, the aged care provider you choose, and your financial situation.

While the Australian Government may contribute to the cost of your care, you will also be asked to contribute if you can afford to.

Information about the cost of LiveBetter’s aged care services is available on our Pricing Information page.

LiveBetter does not charge Basic Daily Fees or Exit Fees on any of its Home Care Services (Support at Home, Commonwealth Home Support Programme and Veterans Home Care).

For Support at Home, the government may stipulate that you pay a contribution to the costs of your package - this is determined through an income assessment.

For most people the income assessment is done by Services Australia. However, if you receive a means tested payment from the Department of Veterans’ Affairs (DVA), your assessment will be done by DVA.

An income assessment works out if you have to pay an income-tested care fee for your Support at Home. It is undertaken by the government and is based on your income only.

No. You should use the My Aged Care Income and Means Assessment tool to find out if you need to.

If you have been approved for Support at Home, you can compare prices for up to three providers at a time via the My Aged Care Finder a Provider tool.

LiveBetter provides high quality aged care to regional communities across Queensland and New South Wales. To see if we provide services in your area, please use our service finder tool.

LiveBetter distributes monthly statements for Support at Home customers. The statement will provide a summary of monthly spending and remaining budgets across your Support at Home funding streams. We can send this to a family member or someone else if you’d prefer.

Yes, there are. LiveBetter’s Home Care Services are available with or without government funding. We can plan a package of services with you to meet your needs and budget. It’s a great way to stay independent and healthy.

Yes, LiveBetter can assist if you are waiting for your Support at Home funding to be allocated. You may wish to purchase Home Care Services privately from LiveBetter, which can give you immediate help.

LiveBetter can also assist you to apply for interim funding such as the Commonwealth Home Support Programme (CHSP). Give us a call to discuss your situation.

1. Call My Aged Care on 1800 200 422 to tell them you are changing providers. You will be provided with a referral code.
2. When you have your referral code, call LiveBetter on 1800 580 580.
3. Agree on an end date with your current provider.
4. Tell LiveBetter the agreed end date with your current provider and when you would like to start your services. We will arrange for your services to commence.

If you need help, call us and we can assist you to smoothly make the switch to LiveBetter.