Navigate Aged Care
Navigating Aged Care
If you've never accessed aged care services before, navigating the system can feel overwhelming. Like with most things, though, it's all about taking that first step.
We're here to help you
How do I receive aged care help?
If you’re ready to start exploring government-funded aged care support, My Aged Care’s website or phone line is the place to begin.
My Aged Care helps older Australians and their families get the support they need. It provides information on the different types of services available – including how much you may need to pay for your care – and puts you in touch with aged care support services in your area.
My Aged Care is also the starting point for your assessment process. An assessment is a way of working out whether you are eligible to receive government-funded services.
You may be eligible if:
- You are 65 years or older (50 years for Aboriginal and Torres Strait Islander people)
- You have a diagnosed medical condition that reduces your mobility
- You have noticed a change in what you can do or remember
- You have experienced a recent fall or hospital admission
- Your family care arrangements have changed
Being assessed can seem daunting, but there are clear and easy steps to follow. We can also talk you through the process, if you’d like some help before you begin.
What aged care options are available to me?
There are several government-funded aged care services that can help you live independently and enjoy quality of life. These include:
Help at home – if you find it hard to do the things you used to, home care can help with tasks like cleaning, showering, shopping, or travelling to appointments. You can also access support to help you stay healthy and well, such as home nursing.
Assistive technology and home modifications – if you find it hard to move safely around your home and community, equipment such as wheelchairs and walking frames, and home modifications such as grab rails and ramps, can help.
Short-term care – this is care for a limited period of time, such as after a hospital stay. Respite care is also available if your carer needs a break or has other commitments.
Living in an aged care home – if you think you can no longer live at home, even with support, you may want to consider moving into an aged care home. Please note that this type of care is not available at LiveBetter.
How much does aged care cost?
The Australian government subsidises the cost of aged care to make it more affordable for everyone.
You are expected to contribute to the cost of your services, if you can afford to. This amount varies depending on your financial situation, the type of care you receive, and the aged care provider you choose.
How do I choose an aged care provider?
Aged care is all about receiving support that’s right for your needs.
You have choice and control over the way you are supported. Aged care providers deliver their services differently and charge different amounts. It’s worth doing a bit of research, so you can choose a provider that you’re truly happy with.
Choosing LiveBetter as your aged care provider
LiveBetter provides a broad range of high quality aged care services to regional Australians in NSW, Queensland and Victoria.
We understand that one size doesn’t fit all, and will work with you to design a personalised care plan tailored to your needs and preferences.
When it comes to price, LiveBetter is one of the most competitive providers on the market. And we’re not-for-profit, which means our focus is on ensuring exceptional service delivery through continuous improvement.
Can someone represent me in the aged care process?
Yes, you don’t have to go through the process or make aged care decisions alone.
If you or your loved one needs aged support, it can be helpful – and sometimes necessary – to have a registered supporter act on your behalf.
Your registered supporter could be a family member, friend or carer who helps you to make and communicate decisions about your care. This includes speaking to My Aged Care on your behalf, making daily decisions about your care services and needs, and requesting, accessing and receiving information about you and your care.
To learn more about registered supporters visit the My Aged Care website or call 1800 200 422.
Can I receive services through the Department of Veterans’ Affairs?
If you have a Veteran Gold Card or White Card, you may be eligible for Veterans Home Care (VHC). This is a small amount of support that includes things like housework, personal care, gardening and respite. It is accessed through the Department of Veterans’ Affairs, and is separate to My Aged Care.
