Approach to service provision
Consumer directed care
Our approach to service provision
LiveBetter adheres to the CDC (Consumer Directed Care) model of service provision which is designed to give control, choice and flexibility to customers. Under the CDC model, LiveBetter customers will be supported to access relevant information and make informed decisions on the care that is best for them. They will be supported, where necessary, to communicate their choices.
LiveBetter will provide genuine options for how service is provided. This may include options and decisions about how care is to be shared between informal and formal carers. LiveBetter will recognise the customer’s social networks and support each customer to choose their social connections. LiveBetter actively promotes community connections and supports its customers to develop their broader interests and make decisions about how they participate in their local communities.
LiveBetter will partner with the customer in a relationship marked by ongoing consultation and transparency. Customers and their chosen support persons will be involved in designing services to meet their requirements, including the type of services they receive and where and how they are delivered. Services will be tailored to the unique circumstances and cultural preferences identified by each customer. Services will also be flexible and responsive to the changing needs of customers.
Customers will also be involved in evaluation of their care, support and services. LiveBetter will seek information from a wide range of customers about their experience and the quality of care and services received; this information will inform measures to improve services.
LiveBetter acknowledges that its customers have unique cultural identities affecting their preferences needs and expectations. LiveBetter will develop practices and processes which are culturally sensitive and respectful, so that customers will feel safe and valued. LiveBetter acknowledges the vulnerability of Aboriginal people and is committed to providing them with culturally appropriate services and support. LiveBetter recognises and values gender diversity and is committed to providing LGBTI inclusive services.
LiveBetter will ensure that each person seeking a service has access based on relative need and available resources. LiveBetter will ensure that access decisions are made on a fair, equitable and non-discriminatory basis.
LiveBetter takes planned approaches to service provision. Assessment and planning are customer focused and outcome based. In a collaborative process with the customer, clear goals are established, and strategies developed to achieve positive and meaningful outcomes. In this process the autonomy, strengths and wellbeing of the customer are respected and promoted.
LiveBetter seeks to be defined as an organisation which partners with the customer to provide services which are respectful of their preferences, responsive to their needs, and sensitive to their unique identity.
For further information, you can request a copy of our full ‘Approaches to Service Provision Policy’ via email.