22nd Apr '20

Safely supported with LiveBetter Disability Services at Home

Britany

Having access to safe supports has never been more important than right now.

So that's why in these unusual times we have adjusted the way we deliver our services so you can continue to receive support, stay connected and build skills - safely and comfortably from home.

We understand the isolation and distancing measures in place can be confusing, confronting and restricting. We also know that staying safe from infection is the most important thing right now.

This page explains what we are doing to help you remain protected from virus transmission, new service options available and what you can do to get through this challenging period.

What we are doing: Infection Controls

Be assured that we have put Infection Control precautions in place to safeguard you from transmission while our care staff are supporting you in your home. Our Clinical Team are managing all our Infection Control, Hygiene and Safety precautions. Staff have an On-Call Nurse available to guide them with any virus-related questions.

You can be confident that:
1. Staff are not attending your home if they:
• have travelled overseas within the last 14 days
• have flu-like symptoms
• have had contact with someone exposed to the virus

2. All staff are practicing high levels of hand hygiene:
• on entering and leaving your home
• before & after personal care services
• after cleaning

3. Staff are following Department of Health recommendations for use of Personal Protective Equipment (PPE) such as gloves, masks and gowns.
• If you have concerns, or would like workers to use PPE when in your home, please call us

4. Staff will limit physical contact with you unless necessary. 

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What we are doing: New Service Options

In response to the coronavirus pandemic we are creating new ways to support you at home. We have modified our supports and programs where possible to suit your needs, wishes and concerns. Some of the new ways we are supporting people at the moment include:

• Community Access supports, including day programs, have been changed to in-home support or one to one support in our centres
• Wellbeing checks by phone or in person
• Social support by phone or in person
• Personal care & assistance with meal preparation & cleaning
• Doing your shopping & supporting you to do online shopping
• Changes to support hours for people to access appropriate social & community participation

If you have another idea, why not share it with us. Perhaps someone else would benefit from this as well.

What you should do!

1. This situation could continue for several months so make sure you:

• Ask about assistance with tasks you wouldn't normally include in your services but are now more difficult for you to do on your own
• Don't try to manage alone - help is available for you

2. You must advise us immediately by calling 1800 580 580 if you:

• have flu-like symptoms
• have had contact with someone exposed to the virus
• have been tested (or are going to be tested) for COVID-19

By letting us know, we can take extra precautions to help safeguard you, our staff and other clients.

3. Complete the 'Update Contact Details' form so we can quickly contact you if we need to. Alternatively you can call us on 1800 580 580

4. We also recommend you get your flu shot as soon as possible. This will assist your immunity to keep you stronger. If you need help in organising a flu shot, please talk to your Coordinator. 

5. Use this Checklist to ensure Infection Control precautions are used. Your Home Care Worker should:

• Practice hand hygiene when they enter your home
• Use PPE as recommended by Health authorities or as agreed with your Coordinator
• Practice hand hygiene before and after personal care services
• Practice hand hygiene before and after personal contact
• Practice hand hygiene after cleaning
• Practice hand hygiene when they leave your home
• Abide by other agreed measures

Stay in Touch

Remember we are in this together, so call us to talk about:

• Our Infection Control precautions (what else would make you comfortable)
• Your needs at this time (additional services you may need or something you’d like done differently)
• How our team can help during isolation (we are always thinking of new ways to respond to the current social distancing requirements)

If you do need to cancel services with LiveBetter, then we ask that you call us to discuss your situation.

 

We are always here to help. Speak with our Customer Service Reps or your Coordinator by calling 1800 580 580.